Questions & Answers

What is KIYO?

KIYO is a conversational AI shopping assistant powered by Kapruka. You describe what you want — a birthday cake, flowers for a parent, or a gift for a child — and KIYO finds the right products, checks delivery availability, and guides you through checkout, all in one chat.

What languages does KIYO understand?

KIYO understands English, Sinhala (සිංහල), Tamil (தமிழ்), and Tanglish — Sinhala or Tamil typed out in everyday Latin letters, the way most Sri Lankans actually text (e.g. “mage ammata gift ekak ona”). Just type naturally in whichever style feels comfortable — KIYO will match it.

Do I need to create an account?

No. KIYO and Kapruka both support guest checkout. Just provide a delivery address and your contact details when placing an order — no registration required. If you'd like a more personalized experience, you can optionally sign in with just your email — no password needed.

Why does KIYO ask me questions instead of just showing products?

For anything with real ambiguity — an emotional moment, a big occasion, an unclear budget or relationship — KIYO asks a quick question first so the recommendation actually fits, instead of guessing. For clear, functional requests (“show me laptops”, “deliver to Kandy tomorrow?”) KIYO skips straight to results.

Which cities does Kapruka deliver to?

Kapruka delivers island-wide across Sri Lanka, including major cities like Colombo, Kandy, Galle, Jaffna, Matara, and Kurunegala. Coverage and delivery timing can vary by location — just tell KIYO the destination city and it'll check live availability, delivery dates, and any charges for you.

Can I send a gift from overseas?

Yes. Many Kapruka customers are Sri Lankans living abroad who send gifts to family back home. You can complete the entire order and payment process from anywhere in the world.

How quickly will my order arrive?

Delivery times depend on the product and destination. Many items in Colombo and major cities are available for same-day delivery if ordered before the cutoff time. KIYO will show estimated delivery windows for each product.

Can I track my order?

Yes. Once your order is placed, you can ask KIYO to track it using your order ID, or open the Orders panel from the header. Tracked orders show a live status badge and a short progress timeline, and refresh automatically every 15 minutes while the panel is open (or tap refresh to check now).

I already paid — how do I confirm it?

Open the Orders panel, find your order under “Pending Payment”, expand “Already paid? Enter your order number”, and paste in the order number from your confirmation email. It'll move into “Tracked Orders” once confirmed.

Can I reorder something I've bought before?

Yes. From a tracked order, tap “Reorder” to add the same items back to your cart (KIYO re-checks that delivery to that city is still available), or tap “Send again” to have KIYO confirm price and stock in chat before creating a fresh order to the same recipient.

How do I pay?

After confirming your order, KIYO generates a secure Kapruka payment link. You'll be redirected to Kapruka's checkout page where you can pay by card, online banking, or other methods supported by Kapruka.

Are prices in LKR?

Yes. All prices shown by KIYO are in Sri Lankan Rupees (LKR). If you're ordering from overseas, your bank or card provider will handle the currency conversion.

How long is a payment link valid?

Payment links expire after 60 minutes. If your link expires before payment, simply ask KIYO to create a new order.

What kinds of products can I order?

KIYO has access to Kapruka's full catalogue — not just gifts. Cakes, flowers, gift hampers, chocolates, toys, jewellery, electronics, groceries, fashion, home essentials, office supplies, beauty, and sports gear are all in scope. Just describe what you're looking for and KIYO will surface the best matches.

Can I ask for products in a specific price range?

Absolutely. You can say things like “birthday cake under LKR 3,000” or “gift hamper between 2,000 and 5,000” and KIYO will filter results accordingly.

What if a product I want isn't available?

KIYO only shows products that are currently in stock. If something isn't available, KIYO will suggest alternatives from the same category.

Can I browse by category instead of searching?

Yes. Tap the category browser to scroll through Kapruka's categories — Cakes, Flowers, Gifts, Chocolates, Toys, Jewellery, Electronics, Fashion, Combo Gift Packs, Clothing, Food & Restaurants, Fruit Baskets, and more — or type to filter the list, then tap one to see what's available.

Can I see prices in a currency other than LKR?

Yes. Just ask — “show me this in USD” or “what's the price in GBP?” — and KIYO will keep quoting in that currency (LKR, USD, GBP, AUD, CAD, or EUR) for the rest of the session. Note that delivery fees are always shown in LKR regardless of the currency you choose.

Can I add a message to a cake or gift?

Yes. For cakes, KIYO can add custom icing text. For any order, you can include a gift card message, and choose to send it under your name or anonymously.

Is there a cart, or do I have to order everything through chat?

Both. You can ask KIYO to add items to your cart as you go, then review and check out from the cart panel — or tap “Buy Now” on any product card to jump straight into ordering that item in chat.

Does my cart stay saved if I close the tab?

Your cart is kept for your current browser tab session — it clears when you close the tab. It's meant for the shopping session you're actively in, not long-term storage.

Does KIYO remember my past conversations?

KIYO keeps your recent chat sessions saved in your browser (the last 20), so you can reopen the history panel and pick up a previous conversation where you left off.

What are the suggestion bubbles on the home screen?

KIYO shows short, personalized suggestions based on your cart, recent orders, and past chats. Tapping a fresh suggestion starts a new conversation with that idea; tapping one tied to a past chat reopens that exact conversation instead.

How do I sign in?

Tap “Sign in” in the top-right of the header, or just tell KIYO your email in chat. There's no password — KIYO looks up your existing Kapruka account by email. If it's found, your past orders and saved addresses are pulled in automatically.

What if KIYO can't find my account?

You'll see a message that an account couldn't be found for that email. Double-check what you typed, or simply continue shopping as a guest — signing in is always optional. Account sign-in is currently in limited rollout, so not every existing Kapruka customer will be recognized yet.

What changes once I'm signed in?

The header shows your name instead of “Sign in”, a Saved Addresses panel becomes available, your past orders load into the Orders panel, your saved addresses populate as ready-to-use Saved Recipients, and the home screen's suggestions become personalized to your account.

What are Saved Recipients?

People you've sent orders to before. After an order is confirmed, you can save that recipient for next time — then tap “Use for this order” on any saved recipient to start a new order to them without retyping their details.

What happens to my cart and orders if I sign out?

Your current conversation is saved to your account's history first, then you're returned to a fresh guest session. Guest data and each signed-in account's data (cart, orders, recipients, history) are kept separate and never mixed.